top of page

TERMS OF SERVICE

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We may, without prior notice, change the products; stop providing the products or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the products without notice and liability for any reason, or for no reason.

The Service and product and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Wash & Cloth Inc. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

We may permanently or temporarily terminate or suspend your access to the product without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.

You agree to indemnify and hold Wash & Cloth Inc. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Wash & Cloth Inc, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Wash & Cloth Inc assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service and products; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time-to-time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United States/Florida, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Florida. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

If a consumer/customer posts a video, quote/comment or picture on any of Wash & Cloth Inc. social sites or website we reserve the right to utilize these for marketing purposes. 

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1.  To provide products and services and maintain customer relationships;

  2.  To improve the quality, safety, and security of our products and services;

  3.  To administer your account(s);

  4.  To operate our websites and applications, including online registration processes;

  5.  To autofill data fields on our websites or applications to improve your online experience;

  6.  To develop new products and services;

  7.  To provide customer support and service;

  8.  To provide information and product updates;

  9.  For research, evaluation of use, and troubleshooting purposes;

  10.  For sales, marketing, and analytics purposes;

  11.  To customize and improve communication content; and

  12.  To comply with legal, regulatory, or contractual requirements.

 

Communications with you in connection with these uses may be via mail, telephone, e-mail, text message, social medial, or other electronic messages, or via our websites and applications.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Passive Information Collection and Use

As you navigate around this Site, certain information can be passively collected (that is, gathered without you actively providing the information), using various technologies. We passively collect and use information in a variety of ways, including:

  •  Through your browser and Device: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version. We collect Device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your Company account.

  •  Cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on this Site, pages visited, and language preferences. We, and our service providers, use the information for security purposes, to facilitate navigation, and display information more effectively. In addition, we use cookies to gather statistical information about Site usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) to disable existing cookies; or (iii) to set your browser to automatically reject any cookies. If you set your browser to reject cookies, part of the Site may not work for you.

  •  Pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Site pages to, among other things, track the actions of Site users and compile statistics about Site usage and response rates.

  •  IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits this Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering this Site.

  •  Do Not Track Requests: Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively management the settings on your browser or Device to delete and disable cookies and other tracking/recording tools. Please note, depending on your type of Device or browser, it may not be possible to delete or disable all tracking mechanisms on your Device.

We permit third-party advertising partners to use the foregoing tracking technologies to collect information about your browsing activities over time and across different websites when you use the Site. For example, we use advertising services providing by third-party ad partners, such as Google, to market our service to you on other websites and online services. Through a process called “retargeting,” each service places a cookie on your browser when you visit the Site so that they can identify you and serve you ads on other sites around the web based on your browsing activity. To avoid use of this information for advertising by these third-party ad partners, you can change your browser settings to reject cookies or to notify you when cookies are set and you could select the Do Not Track option on your browser, though we have no control over and cannot confirm whether these third-party ad partners honor the Do Not Track browser signal. Additionally, many advertising companies are members of the NAI or DAA and/or provide opt-outs on those industry pages at networkadvertising.org/choices or aboutads.info/choices.

We utilize Google Analytics on the Site. Google Analytics is a website analysis service provided by Google, Inc. (“Google”). Google utilizes the data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more information on Google’s Privacy Policy go to https://www.google.com/intl/en/policies/privacy/. Users can opt-out of Google Analytics tracking at https://tools/google.com/dlpage/gaoptout/. Some additional Google Analytics features that Company uses are:

  •  Google Analytics Demographics and Interest Reporting – allows Company to see the age, gender and interests of website visitors to better understand them and personalize advertising.

  •  Google Display Network Impression Reporting – for banner ads.

  •  Remarketing through Google Analytics for Display Advertising – allows personalization of ads on our ad networks.

  •  User ID Extension for Google Analytics – allows Company to connect multiple devices, sessions and engagement data.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Integrated Accounts and Social Media Information

We may implement applications or “widgets” from third party providers (e.g., Salesforce.com, Facebook, Twitter, Instagram, LinkedIn, etc.) that allow interaction, integration or content sharing with third party services. These widgets or applications may be visible on a page you visit on our Site or may require log-in through the third party provider’s service. The third party providing the widget or integration may offer controls for you to manage your interactions. Any interaction with a third party widget or application typically allows the third party to collect some information about you (whether through cookies, registration information or otherwise). These third parties may even track you when you do not interact with the widget. If you have engaged any of these third party service providers, their respective privacy policies will govern their tracking and collection of information. You should review these third party policies to understand these practices.

Use of Information for Marketing Purposes

 

Company and our affiliates may send you regular promotional communications about our products, services, events and promotions. Such promotional materials may use the “Company” brand and may be sent to you via different channels, such as: email, phone, SMS text messages, postal mailings, and third party social networks.

In order to provide you with the best personalized experience, sometimes these communications may be tailored to your preferences (for example, as you indicate these to us, as we may have inferred from your Site visits, or based on the links you click in our emails). When required by applicable law, we will obtain your consent before starting these activities. In addition, you may withdraw your consent (opt-out) at any time.

In particular, you can opt-out from receiving marketing-related emails by following the unsubscribe instructions provided in each email. You can also contact us using the contact details provided below to opt-out from receiving marketing-related communications.

Please note that even if you opt-out from receiving marketing communications, you might still receive administrative communications from us, such as technical updates of our products, order confirmations, notifications about your account activities, and other important notices.

 

If you don’t want us to process your data anymore, please contact us at customerexperience@washandcloth.com.

 

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at customerexperience@washandcloth.com.

(Updated 9.14.22)

SHIPPING & RETURNS

Shipping Policy

Domestic Shipping Policy

Wash & Cloth Inc. ships to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages

Our Standard Shipping combines the capabilities of multiple carriers to deliver packages more efficiently.

This allows packages to arrive on Saturday as well as any other business day. Tracking is available through our website or your confirmation or shipment emails, and will indicate the estimated delivery date.

This shipping method is available for shipments to the contiguous U/S states, Alaska, Hawaii, U/S Territories, PO Boxes and APO/FPO addresses. Shipping outside the contiguous U/S states may experience longer transit times.

Shipment processing time

Orders are typically processed for shipment in 1 to 3 business days.

We greatly value you as a customer.

Our goal is to provide you with an enjoyable, informative, and convenient shopping experience for cosmetic and beauty products.

If for any reason you are unsatisfied with your experience, please contact us.

 

Shipping charges for your order will be calculated and displayed at checkout.

Estimated shipping time – 4-8 Business Days (In the continental United States)

Return & Exchange Policy

We understand things happen, which is why Wash & Cloth Inc. is dedicated to making the return process simple for you. We're all about bringing you a top shopping experience from start to finish. If you're not completely satisfied with a product for any reason, just contact our customer service representatives at customerexperience@washandcloth.com.

 

Can I return a product if I have (gently) used it?

We’ve all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. No biggie. Please contact our customer support at customerexperience@washandcloth.com and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products but if you are not satisfied with your order please contact us, as we're happy to help.

 

How long do refunds take?

Refunds will take 3-7 business days to be processed and posted to your payment method. After we have processed your return and issued a refund, we'll let you know via email.

 

Quality is super important to us - we take protecting the integrity of the products we sell very seriously.  Wash & Cloth Inc. policy does not permit the resale of used, damaged or expired products.

Wash and Cloth Natural Beauty, Body and Home Products
  • Are your scents all natural?
    Our promise is to always use safe ingredients for you and your loved ones. We use safe scents in all our products and offer fragrence free options as well. The base of each and every product is nature made. We use ingredients like safflower oil, jojoba oil and beet sugar. Our standards are rigorous, and they exclude many materials that are ubiquitous in other beauty brands fragrance oils. You may already be familiar with our exclusion of phthalates, but we also exclude materials with similar health concerns, including those on California’s Prop 65 list. Materials known to be carcinogens in California aren’t any safer elsewhere!
  • When can I expect to recieve my products after placing an online order?
    All product are picked and packed 1-3 business days from when the order is placed. All orders are expected to arrive in 5-10 business days dependent on location.
  • What ingredients do you use in your products?
    We use safe scents (see above) and nature based ingredients like cocoa butter, safflower oil and natural salts. We pride ourselves on the quality of our ingredients and believe that natrual ingredients are very effective and healing. See our ingredient page to learn more.
bottom of page